01.Overview & Merchant of Record Disclosure
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds.
This Cancellation & Refund Policy outlines the terms under which SlopCheckr (operated by BOSS STUDIO S.R.L., Unique Registration Code / CUI 54360947, Romania, EU) and our authorized Merchant of Record, Paddle.com (Paddle Payments Ltd / Paddle.com Market Ltd), process cancellations and refunds.
All digital payments, recurring subscriptions, and credit pack transactions on SlopCheckr are processed by Paddle as the Merchant of Record. All purchases are subject to Paddle Buyer Terms and Paddle Refund Policy.
02.14-Day Statutory Right of Withdrawal & Refund Policy
In accordance with European Union Directive 2011/83/EU on Consumer Rights, UK consumer protection regulations, and Paddle’s Buyer Terms:
If you are not satisfied with your purchase, you may request a full refund within 14 calendar days of the transaction date. We do not impose restrictive qualifiers or exceptions on valid statutory refund requests.
In addition to statutory rights, Paddle and SlopCheckr may issue refunds on a discretionary basis for technical issues, service disruptions, duplicate billing, or customer dissatisfaction. Nothing in this policy limits or excludes your statutory consumer rights regarding services that are faulty or not as described.
03.SaaS Subscription Cancellation (Pro & Agency Plans)
We provide simple, self-serve cancellation for all recurring subscription plans (Pro Monthly, Pro Annual, Agency Monthly, and Agency Annual):
You can cancel your subscription at any time directly through your SlopCheckr Account Settings or via the self-serve Paddle Customer Portal link sent in your payment receipt email.
When you cancel, your subscription will remain active until the end of your currently paid billing cycle. You will not be charged again, and no cancellation fees apply.
04.How to Submit a Refund Request
Requesting a refund is quick and straightforward. You can use either of the following official channels:
Email our support team directly with your order details:
Manage transactions, view receipts, and request refunds directly through Paddle’s global buyer portal:
Paddle provides 24/7 automated transaction lookups and refund processing.
Refund requests are reviewed and approved promptly within 24 to 48 business hours. Once approved, the funds are automatically refunded to your original payment method (Credit Card, PayPal, Apple Pay, or Google Pay). Depending on your financial institution, it typically takes 3 to 10 business days for the refunded amount to appear on your bank statement.
05.Friendly Dispute Resolution vs. Bank Chargebacks
We encourage all customers to reach out to us at [email protected] or via paddle.net prior to opening a formal dispute or bank chargeback. We resolve refund inquiries promptly and without friction.
06.Consumer Protection & Dispute Resolution (ANPC, SAL & SOL)
In compliance with Romanian National Authority for Consumer Protection (ANPC) Order no. 449/2022 and EU Regulation no. 524/2013, European consumers have direct access to official dispute resolution mechanisms:
If you are a consumer residing in Romania or the European Union and believe an issue has not been resolved satisfactorily, you may submit a claim through the official Alternative Dispute Resolution (SAL) or Online Dispute Resolution (SOL/ODR) platforms:
07.Contact Information & Merchant Identity
For any questions regarding cancellations, invoices, or refund requests, please contact: